Refund policy

Returns and Exchanges

All requests for returns or exchanges must be submitted within 30 days of the date of shipment, as determined by the logistics tracking information.

Order Cancellation:
Cancellation requests apply to individual items within an order.

Customers may contact Chgothic to submit a cancellation request prior to shipment; however, approval is subject to the item's specific processing status and is not guaranteed.

If Chgothic approves the cancellation of an item, a cancellation fee equal to 25% of the item's price will be charged. This fee applies only to approved cancellation requests and is calculated individually for each cancelled item.

Items in the "Trading Cards" and "Collectibles" categories are non-cancellable under any circumstances.

Customers may request to cancel one or more items in an order, while the remaining items in the same order continue to be processed.

If the item you receive does not fit, this is not considered a product defect; consequently, we can only offer a partial refund equivalent to 30% of the original price plus a small discount voucher, or allow you to place a new order at 60% of the original price—a full refund is not available. In the event of obvious defects or severe damage, please email us photos; upon verification, we will ship a replacement and provide a tracking number. However, should a customer insist on returning the item in either of these scenarios, they must bear the shipping costs and associated risks themselves.

All requests for returns, refunds, or disputes must first be submitted through our official support channel by emailing [chgothic@outlook.com] and including your order number. We ask that customers contact us to resolve any issues before initiating a chargeback or dispute with their bank, credit card issuer, or payment service provider. We will contest any claims filed directly with a payment service provider without prior communication with our customer service department.

Policy on Authenticity Disputes for Footwear

Verbal allegations, subjective photographs, or personal opinions alone are insufficient grounds for a "full refund without return" claim based on a product being counterfeit or inauthentic.

If you suspect that the footwear you received is not authentic, you must provide a written authentication report issued by the brand itself or a qualified third-party authentication agency in order to submit a claim regarding the product's authenticity.

Customers may handle any disputes regarding product authenticity through the "Return and Refund" process. If a claim is made—based solely on verbal assertion—that the shoes are not authentic, the chgothic team will only offer a 30% refund; requests for a "full refund without returning the item" will not be accepted under any circumstances. Should the buyer insist on a return, the buyer is responsible for the return shipping costs, and the returned item must be unused and include the original shoe box, tags, and all accessories. Refunds will be processed only after the returned item has been received and verified.

We strongly recommend that customers record a video of the entire unboxing process upon receipt of the package. We also video-record the inspection process when receiving returned packages. We reserve the right to reject your refund request if the returned item has been swapped, tampered with, or does not match the item originally shipped.

All authenticity-related claims must be submitted within 48 hours of delivery; claims submitted after this period will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chgothic@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chgothic@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The following items are strictly non-returnable and non-exchangeable:

Items submitted outside the applicable return or exchange window
Trading Cards & Collectibles
Altered Items (worn, used, damaged, or with tags removed/detached)
Items with damaged, missing, or non-original packaging, including shoe boxes or apparel packaging
Promotional items, including but not limited to Final Sale products, "$1 Deals," and marketing giveaways
CHGOTHIC reserves the right, at its sole discretion, to determine the eligibility of all returned items. Items that do not meet these requirements will be rejected and returned to the customer at their expense.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chgothic@outlook.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chgothic@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chgothic@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chgothic@outlook.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chgothic@outlook.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chgothic@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chgothic@outlook.com